Insights

Research, field notes and results

What we are learning across strategy and engineering engagements — published as we learn it, not sanitised a year later.

Strategy
July 27, 202611 min readWhitepaper

Why transformation business cases fail at the operating-model layer

We reviewed 62 transformation business cases and the post-implementation reviews that followed them. The gap between projected and realised benefit was almost never a technology problem.

Dr. Amara Okonkwo · Managing Partner

  • Technology
    July 15, 20269 min read

    Strangler-fig migrations: what the pattern leaves out

    The incremental migration pattern is well understood in theory. Four things consistently go wrong in practice, and three of them are organisational rather than technical.

    Julian Reyes · Managing Partner, Technology

  • Technology
    July 6, 20267 min read

    Build the evaluation harness before you choose the model

    Teams pick a model, build a demo, then try to work out whether it is good enough. Reversing that order changes the economics of an AI programme more than any model choice.

    Priya Raghunathan · Partner, Data & AI

  • Industry Trends
    June 24, 20266 min read

    Process mining finds what the workshop was never going to tell you

    Interview-based process mapping produces the process people believe they follow. The event log produces the one they actually run. The gap averaged 34% of activity in our last twelve diagnostics.

    Marcus Lindqvist · Partner, Operations

  • Case Studies
    June 11, 20268 min readCase study

    Case study: 41% faster claims at North Meridian Insurance

    How a 90-year-old claims operation replaced its mainframe workflow engine in 19 months without a single day of processing downtime — after two prior attempts had failed.

    Julian Reyes · Managing Partner, Technology

  • Strategy
    May 30, 20266 min read

    The reorganisation that moved no decisions

    Most restructures change reporting lines and leave decision rights exactly where they were. Here is the diagnostic we run before agreeing to draw a single box.

    Hannah Weiss · Partner, Organisation & Change

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